Refund Policy

hurnty is dedicated to creating elegant, high-quality dresses that celebrate your unique beauty. With thoughtful design, fine craftsmanship, and a commitment to customer delight, every dress is made to inspire confidence and charm.

Our Guarantee Makes It Quick And Easy

Nobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.

• The return shipping cost will be borne by us.
• Notify us within 30 days of receiving your order, and we’ll work with you to resolve the issue. We do not accept returns for products that are more than 30 days old from the date they were received.
• Please contact us at service@hurnty.shop to confirm the final return address before sending any item back.

Exchanges

We do not accept exchanges. If you do not like the item you purchased, you can apply for a return and repurchase the item you want.

Order Cancellation

• If your order has already shipped: You will receive a refund for the original amount paid, minus a $10 restocking fee (except in the case of an incorrect shipment).
• If your order has been produced but not yet shipped: You will receive a refund for the original amount paid, minus a $10 restocking fee.

Disclaimers

Final Sale Period

All sales are final 30 days after the order is received.

Return Processing Time

We aim to process returns within 3 business days of receiving them at our warehouse. During high-volume periods (especially holidays), processing may be delayed. Once we receive your returned item(s) and confirm they meet our return conditions, your refund will be processed within 3 business days. Depending on your bank or payment provider, it may take an additional 1–3 business days for the refund to appear in your original payment method.

If Your Return Seems Delayed

If you believe your return has been delivered but not processed, please contact us at service@hurnty.shop.

Quality Inspection

The hurnty team thoroughly inspects all items before shipment. If you receive an item with a manufacturing defect, please contact us as soon as possible with photographic evidence.

Policy Changes

hurnty reserves the right to update this policy at any time. Any changes will be published on this page.

Contact

Email: service@hurnty.shop

Phone: +8613599010865

Support hours: Monday–Friday, replies within 24 hours.

Company Details

Legal entity: Beijing Jingshuo Intelligent Technology Co., Ltd.

Registered address: Room 421, 4th Floor, No. 21 Shifangyuan, Changping District, Beijing, China

Thank you for shopping with hurnty — we value your satisfaction and are here to help with any concerns.